Privacy Policy

Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, shipping address, billing details, and order details. We may also collect basic technical information such as device, browser, and website usage data.

How We Use Information

We use information to process orders, deliver products, send order updates, respond to support requests, improve our website, prevent fraud, and comply with legal obligations.

Order and Shipping Updates

If you place an order, we may use your email address and contact number to share shipping updates, tracking details, and service messages, including updates sent through WhatsApp where applicable.

Sharing Information

We share information only where needed to operate the website and fulfil your order, such as with payment processors, shipping partners, technology service providers, and authorities where required by law.

Cookies and Analytics

Our website may use cookies or similar technologies to keep the site working, understand usage, and improve the shopping experience. You can manage cookies through your browser settings.

Data Security

We use reasonable safeguards to protect your information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements.

Grievance Redressal

Any complaints, abuse or concerns with regard to the processing of information provided by you, or breach of these terms, or any content available on this website (including quiz questions, video content or any other material forming part of the Trivia Pirates board game, app, and website) shall be promptly brought to the notice of the designated Grievance Officer named below, in writing or through email, signed with the electronic signature of the complainant, at grievance@triviapirates.com:

AJAY POONIA
Grievance Officer, (triviapirates.com)
Evolving Edutainment Private Limited
7, Desk no. 21, House No. 1/302/16, Suntech Kanaka Building, MG Road, Patto,
Panaji, Goa, 403001
grievance@triviapirates.com

We request you to please provide the following information in your complaint:

1. Full name along with postal/residential address, email id and cell number.
2. A self-attested photocopy or scanned copy of a Government-issued photo identity.
3. Title and date/link of the quiz question, video, image or other content on the website or in the game which is the subject matter of the complaint, setting out the specific word(s), image(s) or content verbatim, or an explanation of the same, in not more than 500 words.
4. A clear statement as to whether the information is personal or sensitive personal information.
5. Details of any supporting documents relied upon, along with clear, readable scanned copies thereof. If you rely on a court order, please ensure the scan is of a certified copy, with the Court, case number and the Judge passing the order clearly visible.
6. A signed declaration that the information and/or documents submitted with the complaint are true, complete and current in all respects, and that nothing therein is false.
7. A statement, under penalty of perjury, that the information in the complaint is accurate and that the information being complained about belongs to you.
8. You may also contact us at the address above if you have any questions or suggestions regarding our Privacy Policy or these Terms.

Please note that a complaint must be made by a person personally and directly affected by the matter forming the subject of the complaint. Complaints must not be vexatious, trivial or argumentative, and repeated/daily reminders should be avoided.

Trivia Pirates shall not be responsible for any communication addressed to any person other than the designated Grievance Officer named above.

Contact

For privacy questions, contact us at ahoy@triviapirates.com.